Kualitas Pelayanan Program Prioritas Nasional Percepatan Pendaftaran Tanah Sistematis Lengkap

Abstract

The certificate service process has problems.The research objectives explain how the quality of public
service.Qualitative research methods.Primary and secondary data sources.Data collection
techniques; Observations, interviews, documentation and poll questions.Data analysis techniques;
Reduction, presentation, verification or conclusion.Research results, First Process-Related quality of
public service shows good process effort but not maximally due to the interconnectedness of the
process are still many problems that arise as a complex problem, Both Outcomes-Related
implementation PTSL applied based on the service system No.1 the year 2010 about standards of
service and land arrangement by human resources of each task and responsibility for the workload,
some of the SDM has a knowledge directly proportional to his education, such as educated SD,
SMA/SMK, D1, D3, D4, and S1.Some SDM conditions have not demonstrated professionalism in which
there are problems of the, Third Image-Related service is trusted to inform the implementation of PTSL
starting in January 2019 precisely in the land office and each village opened to the public for us to
receive a target land bid as many as 6,800 land fields, but For Land Fields Map (PBT) amounted to
1,500 fields and the other 5,300 land areas are certified one includes Merauke regency.The public
trust is full of pique with what inconsistency is promised timeliness Issuance of delayed certificates
experienced protracted applicants until the end of the year 2019 there has been no point of clarity.