Redesign and Calculation of Storage Shelves to Overcome the Accumulation of Diploma and Transcript Documents at Padjadjaran University

Abstract

The management of academic documents, such as diplomas and transcripts, is an important part of university administration. At Universitas Padjadjaran, there has been a backlog of documents due to graduates not collecting their physical certificates, especially since the introduction of digital certificates. This research aims to redesign the document storage system at the university's integrated service unit to address the backlog. Through a qualitative approach, data was collected from observations and interviews. Fishbone analysis was used to identify the root causes of document backlog, such as transportation costs, distance, and the convenience of using digital certificates. Physical measurements showed that one meter of storage rack can hold 250 documents. A roll o'pack rack with 6 shafts, each with a capacity of 3000 documents, was proposed as a solution to store documents efficiently. With the number of documents yet to be retrieved reaching 7018 diplomas and 7864 transcripts, five roll o'pack racks are needed to accommodate all documents. The results of this research are expected to help the university in improving storage efficiency and administrative services for its graduates.