Tertib Administrasi: Sinergi Efektif untuk Meningkatkan Kualitas Layanan Publik di Kelurahan Nambo Kota Kendari

Abstract

This article analyzes the implementation of orderly administration in the delivery of public services at the village level which has an impact on the low effectiveness and efficiency of services to the community. The purpose of this article is to determine the synergy between orderly administrative governance in improving the quality of public services in Nambo urban village, Kendari City. The lack of orderly administration leads to a mismatch between regulations and field practices, which has an impact on obstacles in the service process and community dissatisfaction. This research uses a qualitative approach with descriptive methods, through data collection techniques in the form of in-depth interviews, observation, and documentation. Data analysis was conducted interactively through data reduction, data presentation, and conclusion drawing. The findings show that the implementation of Standard Operating Procedures (SOPs) and staff training have provided improved service efficiency. However, challenges such as the lack of technological infrastructure and inconsistency in officer attitudes are still major obstacles. As a recommendation, it is necessary to accelerate the digitization of administration, increase transparency, and continuous training for service officers. In the future, the integration of smart technology and multi-stakeholder collaboration is expected to create a more responsive and quality public service system.