Penerapan Good Governance Dalam Meningkatkan Kualitas Pelayanan Di Kantor Dinas Penanaman Modal Dan Pelayanan Terpadu Satu Pintu Kabupaten Merauke

Abstract

Good governance refers to a sound system of government and is closely linked to public service delivery. This study aims to describe the implementation of good governance principles at the Investment and One-Stop Integrated Service Agency (DPMPTSP) of Merauke Regency. A qualitative research approach was employed, utilizing observation, interviews, and document analysis. The findings indicate that while public services at the Merauke DPMPTSP have been implemented well, they are not yet fully effective. This is evident from the fact that the implementation of the *siCANTIK* (Smart Application for Integrated Public Services) cloud—a digital service innovation—lacks adequate human and material resources; consequently, the application of good governance to enhance public service quality has not been fully realized. The study recommends continuous efforts to improve human resource quality, develop simple One-Stop Service (OSS) systems and licensing applications, and strengthen institutional capacity—specifically through policy development, facility optimization, and investment incentives—to maintain service quality management in pursuit of good governance.