Analisis Kualitas Pelayanan Pada Unit Pelaksana Teknis Perpustakaan Universitas Musamus

Abstract

This study aims to evaluate the Social Assistance Program for Micro, Small, and Medium Enterprises (MSMEs) implemented by the Department of Industry, Trade, Cooperatives, and Micro, Small, and Medium Enterprises of Merauke Regency. The program was designed to strengthen business capital, improve business productivity, and enhance the welfare of MSME actors. However, several challenges have affected its implementation and overall effectiveness. This research employed a qualitative approach using the Context, Input, Process, Product (CIPP) evaluation model. Data were collected through interviews, observations, and document analysis, and were analyzed using data reduction, data display, and conclusion drawing techniques. The findings indicate that, in terms of context, the program was highly relevant to the needs of MSMEs, particularly in addressing capital constraints and supporting business sustainability. Regarding input, the program was supported by adequate funding, human resources, and regulatory frameworks, although the limited number of facilitators and budget coverage remained significant challenges. From the process perspective, the program was implemented systematically through beneficiary identification, verification, fund distribution, monitoring, and evaluation, despite encountering obstacles such as delayed information dissemination, limited human resources, and data synchronization issues. In terms of product, the program contributed positively to increased business capital, production capacity, and beneficiaries' income, although the level of success varied depending on business management capabilities. Overall, the program has provided tangible benefits to MSMEs in Merauke Regency; however, strengthening mentoring, inter-agency coordination, and entrepreneurs' capacity-building is essential to ensure more effective and sustainable program implementation.