Efektivitas Pelayanan Perpanjangan SIM Berbasis Aplikasi Digital Korlantas Polri

Abstrak

still found in the city of Surabaya where many residents of the city of Surabaya still find it difficult to operate the National Police Traffic Corps Digital Application which is promoted by the Polrestabes. Whether it's residents who are unable to use digital applications, the application often has errors, several regional police officers cannot access the application, long queues and so on. This research aims to describe in depth the effectiveness of the Driving License (SIM) extension service based on the National Police Traffic Corps Digital application at the Surabaya Police Traffic Unit. This research uses a qualitative descriptive method focusing on effectiveness theory as a work orientation, namely (a) resources, funds, facilities and infrastructure; (b) the quantity and quality of goods or services produced; (c) time limit; and (d) the procedures that must be followed, by collecting data through observation, interviews and documentation. Data analysis techniques use interactive models. The results of this research show that the effectiveness of the SIM renewal service carried out at the Surabaya Police Traffic Unit is quite effective, but at several points there needs to be improvements and improvements in terms of services, namely in terms of resources, funds, facilities and infrastructure. Apart from that, there are indicators that are effective, namely the quantity and quality of goods or services that have been produced, and two other indicators that are quite effective, namely the time limit and procedures that must be followed.