Analisis Kompetensi Pegawai Dalam Meningkatkan Kinerja Di Dinas Sosial, Pemberdayaan Perempuan Dan Perlindungan Anak Provinsi Papua Selatan

Abstract

employee competencies at the Office of Social Service, Women's Empowerment, and Child Protection of South Papua Province. A qualitative approach was employed, with data collection through observation, in-depth interviews, and documentation involving 14 informants selected through purposive sampling, comprising the Head of Department, Secretary, Heads of Division, Heads of Section, and operational staff. Data were analyzed using the Miles and Huberman interactive analysis model through data reduction, data display, and conclusion drawing. The findings reveal that employee competencies are formed by the integration of Spencer and Spencer's four competency dimensions: knowledge, skills, self-concept and values, and personal characteristics. Mastery of policy concepts, understanding of duties, regulations, and the utilization of information technology constitute the main foundation, although still constrained by limited resources. Operational skills, communication, problem-solving, and cross-unit collaboration are crucial in addressing the region's social and geographical complexities. A positive self-concept, integrity, empathy, and professionalism drive employee motivation and commitment. The factors influencing employee competencies include individual motivation, limited training budgets, minimal technological infrastructure, and an insufficiently innovative work culture. A holistic approach is needed through enhanced motivation, provision of adequate facilities, and cultivation of a proactive work culture to ensure that social services operate more effectively, responsively, and sustainably, particularly for vulnerable groups in South Papua.