Peningkatan Kinerja Aparat kampung Dalam Penyelenggaraan Pelayanan Publik kampung Belbeland

Abstract

Public service at the village level represents the closest interface between the state and its citizens. The quality of public services largely depends on the performance of village officials as the frontline administrators. However, in many parts of Indonesia, village public services still face challenges related to limited staff capacity, inadequate administrative management, and the absence of clear service standards. Similar conditions were identified in Belbeland Village, where administrative services were not yet optimally organized. This community service program aims to improve the performance of Belbeland Village officials in delivering public services through capacity building, service administration restructuring, and mentoring in adopting basic computer-based services. The methods employed include field studies, counseling and discussions, workshops and training, diffusion of appropriate technology, and mentoring with evaluation. The results indicate improvements in officials’ understanding of public service roles, administrative and filing skills, the availability of service document templates and standard operating procedures, as well as more orderly and efficient service delivery. This program contributes to strengthening village-level public services and supports more effective and responsive local governance.